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FAQ

Will I receive a proof of my order?

After you place your order and your payment is processed you will receive a low resolution proof (which is not suitable for printing) of your order within two business days. One proof is included with your purchase. Additional proofs available for a small fee.  Once you approve your proof your order will be sent to print.

When will my order ship?

All items are custom made to order. 

Plates, Bowls, and Mugs:
Proof: 1-2 Business Days
Production: Up to 3 weeks
Shipping: 7-10 Business Days.  Expedited and Premium shipping available.
Allow for longer timeframes during holidays.  

Placemats:

Proof: 1-2 Business Days
Production: Up to 3 Business Days 
Shipping: USPS Priority Mail 2-3 Business Days 

Lunch Boxes, Water Bottles, School Supplies, Chore Charts, Clipboards, Growth Charts, Luggage Tags, Notepads, Note Cards, Stickers and Labels, Canvas Wall Art, Puzzles:
 
Proof: 1-2 business days.
Production: 
Up to 3 business days
Shipping:  USPS Priority Mail 2-3 business days

Tote Bags, Beach Towels, Pillows, and Pillowcases 

Proof: 1-2 Business Days
Production: Up to 3 Business Days

T-Shirts and Dresses:

Proof: 1-2 Business Days
Production and Shipping: 2-3 Weeks 

Magnets and Mirrors:

Proof: 1-2 Business Days
Production: 3-5 Business Days
Shipping: USPS 2-3 Business Days 

How will I know when my order has shipped?

We will update your order status after your order has been sent to print. An email will be sent with the tracking number when your order has shipped. Check Order status by clicking on My Account and logging in to your account at the top of the website.

Can you rush my order?

Please contact us prior to ordering to discuss having your order expedited and we will let you if any rush options are available.

What if my order is damaged or lost?

Just Like Me Designs is not responsible for delayed, lost or damaged items from the shipping carrier.

Do you ship internationally?

 At this time we don't ship internationally.

Will I be charged sales tax?

Orders shipped to New Jersey will be charged sales tax.

Are gift certificates available?

Gifts certificates are available for purchasing by clicking here.

Can you make me a custom design?

Please contact us and let us know what you are looking for and I will figure out if a custom design can be made. Additional fees may be required depending on what you are looking for.

Do you sell your products wholesale/drop ship?

If you are a retailer interested in selling our products please click here for more information.

Can I make changes to my order?

Changes can be made only prior to production.  Please contact us ASAP if you need to make changes to your order.

Can I cancel my order?

You may cancel your order prior to having a proof sent to you. After a proof has been sent to you may not cancel your order.  

What is your return policy?

Due to the custom nature of our products we don't accept returns and will not issue a refund unless it's an error on our part.   

Are colors on the final product the same as my proof and on different products with the same colors?

Slight color variations may occur on the finished printed product due to different computer monitor settings. Therefore what you see on your proof might vary from what the final product looks like.  There can also be variations of the same color on different product materials. For example, the dark skin tone on the personalized bowl may not match the dark skin tone on the tote bag.  This is not a defect and refunds will not be given for color variations. 

What are the small creases on the edge of the melamine plates, bowls, and mugs?

Fine lines around the edges or subtle marks may be seen on the item due to the melamaine production process. This is not a defect and won't affect the quality of the product and therefore, the product will not replaced.

Privacy Policy

All information provided to Just Like Me Designs is kept strictly confidential. Information will never be sold or given to a third party.  The information you give to us is only used to fulfill your order.

Credit Card Security

We do not store any credit card information. Your credit card number is securely processed through our third party merchant. Our website is secure and checkout pages are secure. 

Disclaimer

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither Just Like Me Designs nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products or delivery. We do not warrant against late deliveries due to shipping delays, manufacturer backorders, or color variations. You agree to allow Just Like Me Designs  to label the back of our paper goods with our logo and/or website information.

What is the best way to contact you?
The best and quickest way to contact us is either through our contact us page or our email info[at]justlikemedesigns.com